Being Informed buyers of branded packaging—What Should you Demand of your Custom Packaging Supplier?
It’s not a stretch to say that many first-time inquirers find their way to us after an unsatisfied experience with another supplier who did not meet their expectations for one reason or another. We see it almost every day where someone is disappointed with their supplier (whether domestic or overseas) after being promised one thing and being delivered another (bad board, unattractive or inconsistent prints or ink colors etc.). Sadly, this is somewhat common in this industry when there are a lot of websites with “click-and-quote, or click-and-order” software to expedite processes and produce packaging quickly.
At Salazar Packaging, the only way to order any custom packaging product, is to either send us an email or call us. This means you are interacting with one of our experienced branded packaging advisors and getting one-on-one service with someone who specializes in knowing how to best guide you from initial inquiry, all the way through to the end of the order process and beyond. This communication means there are no surprises when your packaging arrives, and any questions that you have can be answered before, during and after the process.
Below is a checklist of what you should be expecting from your custom packaging supplier to ensure you are not met with any unwanted surprises.
Guidance-This can be as simple as helping answer a customer’s question, or as complex as creating a structural design mailer or insert to hold a customer’s product. It can also mean helping reduce overall costs by eliminating overpackaging. A hands-on approach means we are taking the time to ensure we walk you through the order process and assist with every aspect from initial design phases all the way through to shipment.
Carefulness-To us, this means having a keen eye for details and trying to spot any potential challenges or difficulties that could arise during production. Faster is not always better, and although our lead times are short (2 weeks on most products from art approval) we understand that no one is happy with quick turnarounds that result in errors and mistakes.
Versatility/Variety-Look no further than our gallery for dozens of examples of different packaging products and applications that we have created for our customers. Versatility means being able to understand that there simply is no one-size-fits-all solution for everyone, and not trying to force a customer into a product that wouldn’t be the right solution for them. We have over 200 cutting dies, which means more often than not we are able to find the right fit for your product(s). At Salazar Packaging, we have great pride in being a one-stop-shop for almost any packaging need. From die cut corrugated mailers, to RSCs, to paper envelopes, to rigid-wall and paperboard boxes—we have done it all!
Transparency/Honesty– We’ve written hundreds of blog posts across 3 websites on a variety of topics, and each one is intended to share our knowledge with our potential customers to be as transparent and forthcoming as possible. We want our customers to be informed and to make decisions based on that information. We never want to sell packaging that isn’t right for your needs. At the end of the day, we know that your satisfaction is ultimately tied to your expectations. If we can’t meet those expectations, we will tell you upfront and honestly communicate how to find the best alternative.
Track-Record/Success Stories-Having a history of success is as important as anything else. At Salazar Packaging, we’ve produced millions of boxes for thousands of companies over 13 years of business, and many of our new customers come from referrals from existing customers who, frankly, love working with us and want us to do the same good work for their friends and colleagues in other businesses. This is one of the biggest compliments we can receive, knowing we’ve established that trust and those valued relationships.
Please Contact Us Today
At Salazar Packaging, we work hard to check all of the boxes. But don’t just take our word for it. We’re happy to help you find a custom packaging solution that works for you. As always, if you have any questions, one of our branded packaging advisors is standing by to assist, with decades of experience behind them. Want to know more about custom packaging options? Please call us today at 630-551-1700 or contact us via email at www.SalazarPackaging.com.